PhD Strategic Management, The Pennsylvania State University, 1999
MBA, Virginia Tech, 1992
BBA Finance and Economics, University of Kentucky, 1990
Professor of Management, University of Massachusetts, 2016-Present
Chair, Department of Management, University of Massachusetts, 2013-2017
Associate Professor of Management, University of Massachusetts, 2006-2016
Assistant Professor of Management, University of Massachusetts, 2004-2006
Assistant Professor of Management, University of Kentucky, 1999-2004
Visiting Professor of Management, University of Massachusetts-Dartmouth, 1997-1999
Knowledge Creation and Coordination
Service Sector Strategy
Principles of Management
Business Policy and Strategy
Organizational Planning and Strategy
Applied Research Methods
Recent Honors & Awards
College Outstanding Teacher Award, Isenberg School of Management, UMass, 2011
Isenberg Research Fellow, UMass, 2007-2009
Best Paper Nomination, Academy of Management, 2003
Eckardt, R., Skaggs., B., & Youndt, M. 2014. Employee Turnover and Knowledge Loss: An Examination of the Differential Effects of Manager and Non-Manager Employee Turnover in Service and Manufacturing Firms. Journal of Management Studies, 51: 1025-1057.
Manz, C.C., Skaggs, B.B., Pearce, C.L., & Wassenaar, C.L. “Serving One Another: Are Shared and Self-Leadership the Keys to Service Sustainability?” Forthcoming at Journal of Organizational Behavior.
Skaggs, B., & Galli-Debicella, A. 2012. Customer Interaction and Uncertainty as Determinants of Organizational Structure in Service Firms. Journal of Service Management, 32: 337-352.
Huffman, T., & Skaggs, B. 2010. The Effect of Customer-Firm Interaction on Lower and Higher-Order Capabilities: Impacts on Innovation and Performance in Service Firms. The Journal of Business Strategies, Fall: 151-176.
Skaggs, B., & Leicht, K. 2005. Management Paradigm Change in the United States: A Professional Autonomy Perspective. In L. Keister (Ed.), Research in the Sociology of Work: Entrepreneurship, vol. 15: 123-149. Oxford, UK: Elsevier.
Skaggs, B., & Youndt, M. 2004. Strategic positioning, human capital, and performance in service organizations: A customer interaction approach. Strategic Management Journal, 25: 85-99
Skaggs, B., & Snow, C. 2004. The strategic signaling of capabilities by service firms in different information asymmetry environments. Strategic Organization, 2: 271-291.
Skaggs, B., & Huffman, T. 2003. A customer interaction approach to strategy and production complexity alignment in service firms. Academy of Management Journal, 46: 775-786.