BS, Fourah Bay College, University of Sierra Leone, 2002
Assistant Professor, Operations Management, University of Massachusetts Amherst, 09/2013-Present
Product and Service quality
Quality in supply chain management
Supply chain strategies, structure and performance relationships
Maritime management and performance
Technology in OM
Operations Management, 2002-2007, Seaport
Recent Honors & Awards
Frank T. Paine Doctoral Award for Academic Achievement, University of Maryland, 2013
Steven, A.B., Dong, Y., Dresner, M., 2012. "Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects", Transportation Research Part E, Vol. 48(4), 743-754.
Steven, A.B., Corsi, T., 2012. "Choosing a port: An analysis of containerized imports into the US", Transportation Research Part E, Vol. 48(4), 881-895.
Steven , A.B., Dong, Y., Corsi, T., 2013. "Global sourcing and quality recalls: An empirical study of outsourcing-supplier concentration-product recall linkages", Journal of operations management, under second round revision.